Arthur & Tasha Zulu – Houston, TX
Ms. Zane came highly recommended by friends who used her as their real estate agent when they had a house built. We were told of how she worked really hard for them to ensure they got what they wanted and that the process was easy for them. They also told us that they were currently in contact with her again regarding selling their current home and purchasing a new one and that she was the only agent they would ever use in the Houston area. She became a member of their family.
Our initial contact with Zane was via telephone. We told her what we were looking for and she told us that she would start looking and asked that if we found something that we liked that we send her the address so she could contact the seller/broker to get information for us. After a week of searching online we found a new development that we were interested in. She met us at the model home and we immediately felt comfortable letting her help us with our home buying process. We ended up signing a build contract that afternoon.
Zane stayed in contact with us throughout the build process to ensure that everything was going smoothly and answered any questions we had. She even checked in with the developer from time to time to make sure they were staying on schedule. When the house was completed and ready for us to move in, we ran in to a road block in the form of an undetermined loan originator. We were pre-approved for the house so we thought that the financial part would be a breeze; but the loan originator did not get in a hurry for anything and took weeks at a time off from work for personal reasons. Our completed house sat for six weeks while we fought with the mortgage company to get our loan processed. Zane made it her personal mission to contact the loan originator daily. When that proved to be a dead end, she contacted his manager, and kept going higher up the chain until she got to the highest person on our loan. She stayed in constant contact with the mortgage company and us to ensure that everything that could be done was being done. She even postponed her vacation so that she could be with us when we closed. After six weeks of daily communication we were finally called (at the last minute) to come in and close on our house. Zane was not able to make it to the close meeting with us because it was such a rushed meeting, but she called us almost as soon as we walked out the door after closing to check on us.
Zane was fantastic in all that she did for us. She worked harder than I expected during the long and drawn out close process and made us feel like we were her number one priority. I would and have recommended Zane to anyone interested in buying a house. She really advocated for us and stayed on top of things when we were sure they were stalling out.
Arthur & Tasha Zulu